RE Video Scripts · Lucknow Diesels & Electricals

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Filming Guidelines for Customers

READ BEFORE RECORDING ▼

🇬🇧 English

Speak naturally and in your own words — there is no right or wrong answer.// Relax. Be yourself.
Look towards the camera or the interviewer — avoid looking sideways.// Eye contact matters on screen.
Speak clearly at a comfortable pace — do not rush.// We can re-record if needed.
Try to mention the brand or dealership name in your answers.// E.g. "LDE Royal Enfield se liya tha…"
Stand or sit in a well-lit area, away from direct sunlight or fans in the background.// Even a plain wall works great.
Keep your phone on silent and avoid interruptions during recording.// Takes only 5–10 minutes total.
Answer in Hindi, English, or a mix — whatever feels natural.// No restrictions at all.

🇮🇳 हिन्दी

अपनी भाषा में बात करें — कोई सही या गलत जवाब नहीं होता।// घबराएं नहीं, बिल्कुल natural रहें।
कैमरे की तरफ या इंटरव्यूअर की तरफ देखकर बोलें।// नजरें सामने रखें।
आराम से और साफ बोलें — जल्दबाजी न करें।// गलती हो तो दोबारा ले सकते हैं।
अपने जवाब में ब्रांड या डीलरशिप का नाम लेने की कोशिश करें।// जैसे "LDE Royal Enfield से लिया था…"
अच्छी रोशनी वाली जगह पर खड़े हों — सीधी धूप या पंखा पीछे न हो।// साफ दीवार के सामने सबसे अच्छा।
Recording के दौरान फोन Silent रखें।// पूरा सिर्फ 5–10 मिनट लगेंगे।
हिंदी, English या मिक्स — जो आपको आसान लगे।// कोई रोक-टोक नहीं है।

Customer Testimonial Script · LDE Royal Enfield

RE Service Customer Questions

For Royal Enfield owners who came in for servicing, repair, accessory fitment, or warranty work at LDE Royal Enfield, Lucknow.

PHASE 01 Introduction & The Rider

Icebreaker — warm and casual, let the rider speak

Tell us a bit about yourself — your name, what you do, and where you usually ride.

अपने बारे में थोड़ा बताइए — नाम, क्या करते हैं, और आमतौर पर कहाँ ride पर जाते हैं।

💡 RE riders love talking about themselves and their riding territory. Let them go fully.

Which Royal Enfield do you ride — model, colour, and how long have you owned it? Approximately how many kilometres have you done?

कौनसी Royal Enfield है — model, colour, और कितने समय से है? अब तक लगभग कितने kilometres हो गए?

💡 Kilometres is a pride point for RE riders — it also shows how well-maintained the bike is.

For service, why do you come to LDE Royal Enfield? Is it your first time here, or are you a regular?

Service के लिए LDE Royal Enfield ही क्यों आते हैं? पहली बार हैं या regular हैं?

Have you ever tried a local or non-authorised workshop for your RE? How did that compare to the experience here?

कभी local या non-authorised workshop में RE गई? उसकी तुलना में यहाँ का experience कैसा है?

💡 Comparative framing without negativity — the customer answers the 'why authorised' question naturally.

PHASE 02 Service Experience

Core content — most usable for video

What came in for today — a scheduled service, a specific issue with the bike, an accessory fitment, or warranty work?

आज क्यों आए थे — routine service, bike में कोई problem, accessories, या warranty work?

How was your overall experience from arrival — reception, service advisor, waiting area? Did it feel like a premium experience?

आने से लेकर — reception, service advisor, waiting area — overall experience कैसा रहा? Premium feel था?

💡 RE service centres have a distinct premium feel. Prompt them gently toward that.

Did the technician explain clearly what was to be done and why? Did you feel they really know the Royal Enfield engine well?

Technician ने समझाया — क्या होगा और क्यों? लगा कि उन्हें Royal Enfield engine की अच्छी knowledge है?

💡 Technical expertise trust is a major RE service differentiator — especially for older or high-km bikes.

Were genuine Royal Enfield parts used? For a bike like RE, does using original parts matter a lot to you?

Genuine Royal Enfield parts लगे? RE जैसी bike में original parts लगना — यह आपके लिए कितना जरूरी है?

Was the bike ready on time? Did you get any updates while waiting, or was the wait pleasant?

Bike time पर मिली? इंतज़ार के दौरान कोई update मिला, या wait comfortable था?

Q10

Were you satisfied with the service cost? Did it feel fair for the quality of work done?

Service का खर्च — जो काम हुआ उसके हिसाब से fair लगा?

💡 Skip if hesitant. But authorised service value is often appreciated once explained.

PHASE 03 Post-Service Ride Feel & Rider Details

RE emotional + technical hook

Q11

After service, how did the bike feel when you rode it back — engine response, gear shifts, smoothness? Could you feel the difference?

Service के बाद जब ride करके निकले — engine, gear shifts, smoothness — कोई फर्क feel हुआ?

💡 RE riders are hyper-sensitive to their bike's feel. This usually gives the most expressive clip.

Q12

Does your Royal Enfield have extended warranty or Road Side Assistance (RSA)? Have you used RSA, or does just knowing it's there give you confidence?

आपकी RE पर extended warranty या RSA है? RSA use किया है — या बस यह जानना कि है, confidence देता है?

💡 RSA mention promotes an aftermarket product through genuine rider voice — pure marketing value.

Q13

Tell us about a trip you've done on this bike — where did you go, how many kilometres, and how did the bike perform?

एक trip के बारे में बताइए — कहाँ गए, कितने kilometres, और bike ने कैसा perform किया?

💡 Trip details = visual storytelling gold. Lucknow → Nainital, Lucknow → Varanasi, any route works perfectly.

Q14

For a Royal Enfield, how you ride matters — do you prefer riding solo or with a partner? City commute or highway? What gear do you find yourself in most on the highway?

Riding style — solo या pillion? City या highway? Highway पर सबसे ज्यादा किस gear में चलाते हैं?

💡 Technical detail (gear, rpm, cruise speed) makes the testimonial genuine and resonates with enthusiasts.

PHASE 04 Recommendation & Close

Strong closing — always include

Q15

Would you recommend LDE Royal Enfield's service centre to other RE riders in Lucknow? What would you tell them?

Lucknow के दूसरे RE riders को — LDE Royal Enfield service centre recommend करेंगे? क्या कहेंगे?

Q16

One thing about this service centre that stands out — something a fellow RE rider should know before going anywhere else?

इस service centre की एक ऐसी बात — जो किसी RE rider को कहीं और जाने से पहले पता होनी चाहिए?

Q17

Any message for a Royal Enfield owner who is nervous about their first authorised service experience?

जो RE owner पहली बार authorised service के लिए nervous है — उनके लिए कुछ कहेंगे?

💡 Reassurance from a real rider. Eliminates the #1 first-timer objection before it's even spoken.

PHASE 05 Bonus — Use If Time Permits

Technical & lifestyle — rotate across shoots for variety

Q18

What accessories or modifications have you added to your RE — crash guards, saddlebags, windshield, USB charger? What would you recommend to a new owner?

RE पर क्या accessories या modifications लगाई हैं — crash guards, bags, windshield, USB? नए owner को क्या recommend करेंगे?

💡 Accessories mention promotes dealership accessory sales. Real rider recommendations are far more trusted.

Q19

Have you joined any RE riding club or group in Lucknow? Has the community made the RE ownership experience better?

Lucknow में कोई RE riding club या group join किया है? Community ने RE ownership experience बेहतर बनाया?

💡 RE community content is highly shareable and attracts aspirational buyers.

Q20

On your longest ride — what was the average fuel efficiency you got, and how did the engine feel after 200+ kilometres?

सबसे लंबी ride पर — average fuel efficiency क्या रही, और 200+ km के बाद engine कैसा feel हुआ?

💡 Technical honesty. Real numbers from real riders are incredibly persuasive for potential buyers.

Q21

Do you have any upcoming trips planned? Where are you thinking of going next on the RE?

कोई आने वाला trip plan है? RE पर आगे कहाँ जाने का सोच रहे हैं?

💡 Future-oriented question leaves the viewer dreaming. Perfect for aspirational brand content.

Q22

In one line — what does your Royal Enfield mean to you?

एक line में — आपकी Royal Enfield आपके लिए क्या मायने रखती है?

💡 Ask this last, after they've opened up. The one-liners you get here are pure caption and Reel material.

Customer Testimonial Script · LDE Royal Enfield

RE Sales Customer Questions

For customers who recently purchased a Royal Enfield motorcycle from LDE Royal Enfield, Lucknow.

PHASE 01 Introduction & The Dream

Icebreaker — tap into the RE passion story

Introduce yourself — your name, what you do, and tell us: are you someone who's always had a passion for bikes?

अपना नाम और क्या करते हैं बताइए — और यह भी: क्या आपको पहले से bikes का शौक था?

💡 RE buyers have stories. Open with passion, not just profession.

Which Royal Enfield did you buy — model, colour, variant? Was this your first RE, or have you owned one before?

कौनसी Royal Enfield ली — model, colour, variant? क्या यह पहली RE है, या पहले भी थी?

How long have you been dreaming about owning a Royal Enfield? Was there one specific moment when you decided — this is it, I'm getting it now?

Royal Enfield लेने का सपना कब से था? एक पल था जब तय हो गया — अब लेनी ही है?

💡 The 'dream moment' question always gives emotional, quotable content. Don't rush this answer.

Did you have a specific model in mind from the beginning, or did you explore a few — Classic, Meteor, Bullet, Hunter, Guerrilla, Himalayan, or something else?

पहले से कोई specific model mind में था, या explore किया — Classic, Meteor, Bullet, Hunter, Himalayan?

💡 Model journey reveals how the team helped them choose — showcases consultative selling.

PHASE 02 Purchase Decision & Dealership Experience

Core content — most usable for video

Did you compare Royal Enfield with any other brand — Jawa, Triumph 400, Harley X440, Hero Mavrick? What made RE the final choice?

Royal Enfield से पहले Jawa, Triumph 400, Harley X440 — कुछ और compare किया? RE ही क्यों?

💡 Real competitive comparison from a buyer is far more persuasive than any spec sheet.

Why did you choose LDE Royal Enfield in Lucknow to buy from? Was it a recommendation, did you know the team, or did you walk in on your own?

Lucknow में LDE Royal Enfield से ही खरीदने का फैसला क्यों? किसी ने बताया, team को जानते थे, या खुद आए?

💡 Word-of-mouth referral stories are gold — let them mention names and how they heard about LDE.

How was the showroom experience — the ambience, the staff, the test ride, how the features and models were explained?

Showroom experience कैसा था — ambience, staff, test ride, features और models कैसे explain हुए?

Finance, insurance, EMI breakdown — was all of this explained clearly and without pressure? Did the team make it easy to understand?

Finance, insurance, EMI — यह सब ठीक से समझाया गया, बिना किसी pressure के? Team ने easy बनाया?

💡 Finance transparency reduces the #1 purchase barrier — a positive answer here is highly reassuring for prospects.

Did they offer you extended warranty or RSA at the time of purchase? Did you take it — and did they explain why it's worth it for an RE?

Purchase के समय extended warranty या RSA offer हुआ? लिया — और समझाया क्यों RE के लिए यह जरूरी है?

💡 Promotes aftermarket add-ons. If they took it and understood it, they'll say so naturally.

Q10

Tell us about the delivery moment — the decorations, the ceremonial handover, the first time you sat on it and rode out. How did that feel?

Delivery का वो पल — सजावट, ceremonial handover, पहली बार बैठे और निकले — कैसा था?

💡 This is the money shot for RE. Delivery emotion = best Reel content. Do not rush this answer.

PHASE 03 Riding Life Since Delivery

RE emotional + technical hook — ride experience, trips, lifestyle

Q11

How has the ride been since you got it — engine feel, gear shifts, road manners in the city and on the highway?

लेने के बाद ride कैसी रही — engine, gear shifts, city में और highway पर road feel?

💡 Technical specifics (gear feel, engine pull, etc.) make the testimonial genuinely useful for enthusiasts.

Q12

Have you done any trips yet — even a day ride out of Lucknow? Where did you go, how many kilometres, and how did the bike handle it?

कोई trip हो चुकी है — Lucknow से बाहर? कहाँ गए, कितने km, और bike ने कैसे handle किया?

💡 Trip details = visual storytelling gold. Even a 100km ride to Kanpur or Ayodhya is worth talking about.

Q13

What fuel efficiency are you actually getting in the city and on the highway? How does that compare to what you expected?

City में और highway पर actual mileage क्या मिल रहा है? जो expect किया था उससे कम या ज्यादा?

💡 Real mileage figures build credibility. Honest answers (even if slightly lower) still build trust.

Q14

Has owning a Royal Enfield changed something for you — your weekend plans, how you commute, or just something you feel differently about?

Royal Enfield आने के बाद कुछ बदला — weekends, daily commute, या बस अंदर से कुछ?

💡 Lifestyle transformation question. RE buyers feel this deeply. Best emotional clip of the entire testimonial.

Q15

Are there any accessories you've already added or are planning to add — crash guards, touring bags, USB, custom seat? What would you recommend to a new RE buyer?

कोई accessories लगाई हैं या लगाने की सोच रहे हैं — crash guards, bags, USB, custom seat? नए buyer को क्या recommend करेंगे?

💡 Accessories talk = organic promotion of dealership accessory sales.

PHASE 04 Recommendation & Close

Strong closing — always include

Q16

Would you recommend Royal Enfield as a bike, and LDE Royal Enfield as the dealership to buy from? Who specifically would you say this to?

Royal Enfield bike के लिए और LDE dealership के लिए — recommend करेंगे? किसे कहेंगे यह?

Q17

One thing about LDE Royal Enfield that made your buying experience stand out from any other vehicle purchase you've made?

LDE Royal Enfield में एक चीज़ जो इस buying experience को आपकी किसी भी पिछली vehicle purchase से अलग बनाती है?

Q18

Any message for someone in Lucknow who is thinking about a Royal Enfield but still on the fence — maybe about the price, the weight, or whether it suits daily riding?

Lucknow में जो RE लेना चाहता है पर रुका हुआ है — शायद price, weight, या daily riding की चिंता है — उनके लिए?

💡 Addresses real objections through peer voice. The most conversion-driving clip in the entire testimonial.

PHASE 05 Bonus — Use If Time Permits

Technical & lifestyle — rotate across shoots for variety

Q19

Your next trip — where are you planning to go? Describe the route in one sentence.

अगला trip — कहाँ जाने का plan है? Route को एक line में बताइए।

💡 Future trips = aspirational content. Viewer imagines themselves on the same journey.

Q20

Have you joined any RE riding club or riding group in Lucknow? How has that community changed the ownership experience?

Lucknow में कोई RE riding club या group join किया है? Community ने ownership experience कैसे बदला?

💡 RE community mention widens the appeal to social, group-oriented buyers.

Q21

When you're riding on the highway, what gear do you usually cruise in and at what speed does the bike feel most comfortable?

Highway पर ride करते हुए — आमतौर पर किस gear में cruise करते हैं और किस speed पर bike सबसे comfortable लगती है?

💡 Technical rider detail resonates strongly with RE enthusiasts watching the content.

Q22

Did anyone in your family or friend circle react when they first saw or heard about you buying a Royal Enfield?

जब Royal Enfield ली — घर में या दोस्तों में किसी ने क्या कहा पहली बार?

💡 Social reaction stories are relatable and humorous — great for lighter, lifestyle-oriented content.

Q23

Is there a dream ride you've always wanted to do on a Royal Enfield — Ladakh, Spiti, Rajasthan, Northeast? Has owning one made that dream feel more real?

Royal Enfield पर एक dream ride — Ladakh, Spiti, Rajasthan, Northeast? Bike लेने के बाद वो सपना ज्यादा असली लगता है?

💡 Aspirational dreaming question. Connects your dealership to the biggest RE fantasies. Pure brand content.

Q24

In one line — what does your Royal Enfield mean to you?

एक line में — आपकी Royal Enfield आपके लिए क्या है?

💡 Save this for last. After 20+ minutes of conversation, this one-liner becomes pure caption and Reel hook material.

3 VIDEOS16 TOPICS

Filming Guidelines for Customers

🇬🇧 English

🇮🇳 हिन्दी

3 VIDEOS
16 TOPICS